Return Policy

Return instructions for Alsheikha Official

At Alsheikhaofficial we constantly strive for careful composition and high quality in our fashion items. However, we understand that there may be times when a return shipment is desirable. In that case we request that you follow our return policy.
Return policy:
– Return shipments or exchange are accepted within 30 days of receiving your order.
– The item must be returned unworn, unwashed, in the original packaging and with the original labels/cards.
Return procedure:

1. Send an e-mail to support@alsheikhaofficial.com with the subject “Return request” or “exchange” and state:
– Your order number.
– The reason for return/exchange.
– the specific item (s) that you want to return/exchange and if applicable, the desired replacement.

2. Our customer service team will assess your application and provide you with further instructions, including the return address.

3. Pack the item carefully in the original packaging (if possible) or a safe packaging to prevent damage during transport.

4. Send the item back to the specified return address within 7 days of receiving the return instructions.

5. As soon as the returned article has been received and checked for conformity with our return policy, we will proceed to process the payout in 14 days.

Comments:
– The costs for returns are for the account of the customer, unless otherwise agreed or in the case of manufacturing errors.

For further questions or comments, contact us via support@alsheikhaofficial.com. Our customer service team is ready to assist you.

Thank you for your understanding and cooperation.

 

Complaints procedure for Alsheikha Official

Careful composition and complaint handling
At Alsheikha Official we strive for the highest quality in our fashion items. Despite our careful composition and dedication, it is possible that you have a complaint about your purchase. We assure you that we are fully committed to solving any problems.
Types of complaints:
– received item is damaged or does not match the order.
– Problems with quality, size, color or other complaints with regard to the received item.
Complaints procedure:

1. Send an e-mail to support@alsheikhaofficial.com with the subject “complaint” within 7 days of receiving your order. State here:
– Your order number.
– A detailed description of the complaint, including photos to support your claim.
– If applicable, indicate whether you want a replacement, reimbursement or another solution.

2. Our customer service team will assess and respond to your complaint within 2 working days with further instructions and solutions.

3. If necessary, our team can ask to return the item for a further inspection. Follow the return instructions that you are provided.

4. We strive to resolve your complaint as quickly as possible and satisfactorily. Solutions can consist of a replacement item, reimbursement, voucher or other appropriate solutions.

Complaints procedure:

– Save the original packaging and labels until the complaint has been resolved because they may be necessary for the return procedure.

– For quick handling, provide us with all relevant information and details in your e-mail.

For further questions, contact us via support@alsheikhaofficial.com. Our customer service team is ready to assist you.

Thank you for your cooperation and understanding.

Yours sincerely,

Team ALSHEIKHA

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