Frequently asked questions (FAQ)
The delivery time varies depending on your location and the shipping policy. In general, we strive to send your order within 3 working days of receiving payment.
Shipping costs can differ within the Netherlands is shipping free, outside the Netherlands, regular shipping costs will be charged and the total weight of your order. During the checkout you can view the exact shipping costs before placing your order.
Once your order has been sent, you will receive an e-mail with tracking information with which you can follow the status of your package.
Our return policy offers a return period of 30 days after receiving your order. Make sure that the items are returned unwanted, unwashed and with the original labels. Consult our return page for more information.
Please contact us immediately at support@alsheikhaofficial.com and send photos of the item received. We will be happy to assist you with a replacement or refund. Please see our complaints page for more information.
Please contact us as soon as possible at support@alsheikhaofficial.com. We will do our best to accommodate your request, but please note that orders may have already been processed for shipment.
You can reach us via email at support@alsheikhaofficial.com and via WhatsApp +31 684016458
We aim to respond within 1 working day.
Yes, we ship internationally (shipping costs to be determined). During checkout, please check to see if your country is in the list of available shipping destinations.
Please refer to our size chart found on each product page to determine the correct size for you. For further questions about sizing, please contact our customer service.
We accept various payment methods, namely ideal and credit cards.
You can pay with:
- Creditcard (VISA, Mastercard en American Express)
- iDeal (ABN AMRO, ING, Rabobank, ASN Bank, bunq, Handelsbanken, Knab, Regiobank, Revolut, SNS Bank, Triodos en Van Lanschot).
- Bancontact
- PayPal
- SOFORT Banking